Susan H. Huffman, CMPE
About this Office|
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clinician (above or in right margin)
Dr. Millsaps and other Clinicians:
M. Millsaps has continuously practiced primary care pediatrics in the Unifour area for the past
39 years and currently maintains full admitting privileges at both
Catawba Valley Medical Center.
As of October 2018, all 15 general
Catawba County pediatricians stopped seeing patients at Frye.
When Dr. Millsaps opened this pediatric office in 2005, he designed
it to provide more personal comprehensive services emphasizing
preventative care and patient-centered medical home philosophy, to allow for more innovative approaches toward patient care, and to allow more time for detailed coordinated management in complex clinical cases. In addition to
we have now added ten more clinicians,
carefully selected, all of whom share the common vision.
Dr. Lynn B. Spees joined us in
2007 (now retired), Dr. Brooke Lawrence Hata in
Richard Rheinbolt in 2013, Dr. Barbara Colosimo
in 2015, and Dr. William
Elliott in 2016.
Other well-trained Certified Pediatric Nurse
Practitioners include Sommer Clark CPNP,
Karen Leasure CPNP,
Lauren McFarland CPNP,
Evina Nonato CPNP,
Gretchen Weeks CPNP, and
Alexis Pagnatta CPNP. All are either board certified pediatricians or
board certified pediatric nurse practitioners.
This represents over
180 years of combined clinical experience in
pediatrics. A licensed Dietitian/nutritionist,
Elizabeth Sheeks LDN,
joined the staff in January 2009. With 30 years of experience, she
primarily sees medically fragile infants and toddlers, but also helps to
manage our overweight
healthy lifestyles program. In 2018 we embedded a
psychology/counseling group within the practice (Crossroad
Counseling) to help with specific needs of our patients. We also
utilize embedded CC4C complex care coordinators to help link parents
to resources, and nurses who help to coordinate care of complex
patients. We encourage you to read
our Guiding Principles to gain an
insight into the importance we place on excellence in service, patient
education, and continuity of medical care.
here to view details about our clinicians.
We are now recognized and fully certified as
a Patient-Centered Medical Home (PCMH)
- Certification Level 3, the highest level currently available
through the National Committee for Quality Assurance (NCQA). We are also certified by Blue Cross Blue Shield (BCBS) through the
Blue Quality Physician Program (BQPP), which focuses on Primary
Care Management and certifies independent practices committed to
providing high-quality outcomes, and low-cost, patient-centered care
for BCBSNC members. Unifour Pediatrics has also achieved and
continues to consistently progress through the federal
Meaningful Use certification program. Our laboratory
is certified by COLA as a moderately
complex office medical laboratory.
All of our pediatricians and pediatric nurse practitioners are
pediatric specialty board certified. We
are honored to be one of 18 primary care pediatric practices
nationwide to be
chosen by the
National Institute for
Children's Health Quality (NICHQ)
for the Pediatrics Supporting Parents (PSP) study.
Services: We provide comprehensive pediatric care, serving the health care needs of patients from infants up through age 21. The office provides quality
preventative healthcare in a coordinated fashion with pediatric specialty nurses, appropriate equipment and laboratory facilities, and a friendly, knowledgeable
office staff. We also provide
counseling services and/or coordinate with
specialists in the counseling fields,
and now have an embedded psychology/counseling group within the practice (Crossroad Counseling) to help with specific needs of our patients.
We also utilize embedded CC4C complex care coordinators to help link parents to resources, and nurses who help to coordinate care of complex patients.
95% of our patient's health care can typically be efficiently and cost-effectively delivered within the office without having to travel elsewhere. Fortunately, the
close proximity of Catawba Valley Medical Center (CVMC) makes even out-of-office services convenient. Imaging, X-rays, CTs, MRIs, advanced lab backup, emergency room service, and other procedures are available directly across the street. A drug store, medical equipment supplier, bus stop, and the
Public Health Department as well as offices for
Health Choice, and
WIC are all within walking distance.
Coordination with other specialists, patient education, and technology:
We have excellent working relationships with
specialists here in the Unifour area, as well as
distant sub-specialists at
Wake Forest University - Baptist Medical Center (Brenner Children's Hospital) (Winston-Salem),
Carolinas Medical Center (Levine
Children's Hospital) (Charlotte),
Duke Medical Center (Durham),
UNC Medical Center (Chapel Hill), and
Both Brenner's Hospital in Winston-Salem and Levine Hospital in Charlotte
have pediatric specialty satellite clinics here in Hickory, so in some
cases, your child can be referred locally for specially care. To provide better documentation and coordinated care, we
have moved from "paper" to an "electronic" medical record
(EMR) known as eClinicalWorks. This EMR provides
significant quality improvements and improved services, including a "Patient
Web Portal", and an iPhone or Android app known as "Healow",
which provides immediate access anywhere to our office. Recognizing the importance of technology in improving patient care, we have enhanced the practice web-site to provide an
a generous amount of
educational resources to better serve our patients. We have put particular emphasis on
Internet-linked patient education. Patient education within the office has advanced in a similar fashion in order to provide more accurate and helpful information for our patents,
and we provide handouts at each of our
well checkups, as well as problem-specific handouts about common
"injured" pediatric problems.
By partnering with a the Santovia company, we can now provide you
additional diagnosis-specific patient/parent education materials either printed out
in the office or electronically sent to your
Unifour Pediatrics Web
Portal, and to the
Healow for Kids phone apps. We hope that our overall efforts will be appreciated and invite you to help us
continually improve on our service to you and your children.
Regular Office Hours:
Regular office hours are from 8-5 Monday through Friday. We suggest that
you call as soon as possible after 8 AM in order to most effectively
appointment at your preferred time with a clinician of your choice. To be
seen that same day in the office, you will need to call no later than 3:30
to 4PM (depending to season, especially in flu season where we might be
We make appointments for well children and those with non-urgent
during regular office hours. We do have additional hours where we will open the
office on weekend and holiday mornings at 8AM-10AM (only if we have
patients who need to be seen for urgent care problems and
not for well child checks and minor problems).
Separate "Sick" and Well" Areas of the
Office: We have always had separate
"Sick" and "Well" waiting rooms and exam rooms in the upper level of
Unifour Pediatrics. On this upper level, we have set aside areas for well
children which are away from children with infectious diseases. We have
now gone one step further
by having a completely separate level of the
office for WELL newborns, infants, toddlers, and preschooler.
We have opened the lower level of Unifour Pediatrics for: (a) well
children less than five years age, (b) for those who are immunocompromised (have problems with their ability to fight infectious
disease), and (c) for a specific separate clinic area for certain
psychology/counseling visits, periodic asthma visits, and periodic ADHD
visits. In this "well-office" facility for our younger pediatric
patients, we have independent "well child" parking, and separate waiting
rooms, front office, exam
rooms, and clinical staff. Other sick siblings with the well child will not
be permitted in this office (in this case the family will be directed to
be seen on the upper level). Those that are "under-immunized" (those who
are behind on the STANDARD
immunization schedules published by the
American Academy of Pediatrics,
etc.) must also be seen on the upper level and NOT in this "Well Clinic",
as these "under-immunized" children also represent a risk to our well and
immunocompromised children seen in the "Well Clinic". We may, in the
future, depending on scheduling load, extend this "well office" to five year old children as well. Older "well children" will continue to be
seen in the upper office, using that office's well waiting rooms, separate from the sick areas.
After Hours Care
Telephone Calls, Urgent Care, and Emergency Room:
Yes, we have extensive
office hours at Unifour Pediatrics,
but as you know, sometimes children become sick
or injured outside
of those hours. After-hours telephone calls
(828-328-1118) are be handled by Dr. Millsaps,
Dr..Elliott, or by one of our board
certified pediatric nurse practitioners
Alexis). Our answering service will take the
call, they will securely text message your phone number, and we will then call you back. We will ask you relevant questions and carefully listening to you,
and will in most cases be able to provide you the needed child-specific advice over the phone. Alternatively,
we may direct you to bring the child in to the office the following morning or,
if your child's condition warrants immediate care, direct you to an
urgent care center or ER . If there is a question about a specific case,
we may discuss the case with other clinicians, and call you back.
Usually, after 9 PM, calls will be handled by our contracted pediatric
on-call service, so that you will be talking to a fully awake pediatric
specialty nurse, who will advise you and then send documentation to our
office the following morning.
We recommend that you print out two copies of this PDF document
Helpful Information on Telephone Calls
and Office Visits, which details how to contact us and interact most
effectively with our staff. Alternatively, we can also supply you with
these documents if you want to stop by the office. We suggest that you
keep one copy at you bedside table, and one copy on the refrigerator
door, attached with a refrigerator magnet. Most families have found this
information to be very helpful, and have saved lots of wasted time and
We also recommend that if you are near a
computer, go to this web-site and (on the top light-blue menu),
"SICK Care" or "Injured Care" menu items
which will direct your to time-specific contact information, and will also
provide you helpful pediatric
information. These dynamic web-pages are programmed provide you very
specific information how to deal with our office at that particular
time, day of week, holidays, etc.
and Holidays: We will try to be available for you (on an "as needed" basis) on
weekends and most holidays
(usually, barring weather or staffing problems, available for urgent problems at least part of the day, 364
Call at 8AM (up to 9:30-10 AM) on weekend and
holidays, if you need to be seen for an urgent problem that same day.
If you call later in the day,
the office will no longer be available, our clinical and laboratory
staff will have left, machines will have been shut down, and we will not
be able to see you in the office setting. It is possible that we might,
from time to time, close earlier if all patients have already been seen. As previously stated,
weekend office hours are only
designed for patients who need to be seen
for urgent care problems and not for well child checks or minor
problems. It is very hard to predict the weekend/holiday load or our
staffing abilities on any particular day, as we day see 5 or 35+ patients on
a weekend morning, and a hospital admission may further slow the patient
flow. Understandable then, there may be periodic weekend delays. We will do
our best to avoid these, but please have patience; it is usually far worse
in the "ER" or "Urgent Care", who do not know you, do not have your medical
records, and do not have pediatric expertise. Again we recommend that you print out this PDF document
Helpful Information on Telephone Calls
and Office Visits, which details how to contact us and interact most
effectively with our staff. We also recommend that if you are near a
computer, go to this web-site and (on the top light-blue menu), click the
"SICK Care" or "Injured Care" menu items
which will direct your to time specific contact information, and will also
provide you helpful pediatric
Book Resources ("Bibles of Child Care"):
We strongly urge you to purchase and carefully read the Academy of Pediatrics' core parent education book(s), "Caring for your Infant and Young Child, Ages Birth through Age 5", "Caring for your School-Age Child, Ages 5-12
", and "Caring for your Adolescent and Young Adult, Ages 12-21" (purchase the paperback book(s) appropriate for your child's age). Other excellent reference books include
Guide to Your Child's Symptoms and
Baby & Child Health. These are superb books which will provide you a tremendous advantage in caring for your children, help prevent or quickly treat many problems, and probably save you many office, urgent care, and ER visits. Saving a single visit for even one of your children will usually more that pay for the cost of the book,
and many mothers tell us that this and other materials that we provide
them saved them 6-8 office visits during the first year of life.
You can usually buy them for $18-20
retail at bookstores or purchase them at our office for slightly less than
our cost (if we have them in stock). Many other educational handouts will also be provided to you during office visits. This is key to helping your children stay in good health.
Internet Resources (This web site and Links from this web site):
However, Frye no longer has a functioning
pediatric unit with pediatric specialty nurses. If the need arises for a pediatric
hospitalization, we have made arrangements with our pediatric specialty hospitalists, Dr. David Berry and Dr. Sam Wellman (Neonatology and Pediatric Acute Care Specialists, Inc.), to attend to these
Dr. Elliott, and our other clinicians have been very pleased with the care
that they provide. When patients seen in the office require hospital admission, we directly admit to their service, allowing bedside care to be provided in a much more timely fashion by highly skilled pediatric hospital specialists. Again, Catawba
Valley Medical Center has an excellent pediatric unit with well-train and
caring pediatric specialty nurses, and the appropriate equipment for most
Drs. Wellman and Berry will coordinate with other specialists as needed (such as with surgeons, anesthesiologists, asthma specialists, etc.).
For sicker or more complex patients, these patients may instead be
admitted to tertiary pediatric centers, as shown below.
We urge you to explore this web site (UnifourPeds.com) and to frequently use it as a "child health advisor" as we add additional educational content and links. Thousand of pediatric topics are now available with just a few mouse-clicks. Especially refer to the "Healthcare Advice" selection.
Click here to see some of these links.
Patient/family education links are wide dispersed around the website, with
the more important ones "bolded". Of particular interest, are
excellent parenting lectures (over 500 of them) from experts in the country...
you can click on
this section and listen to them directly on you computer (archived
RealAudio format). Please send us other links and suggestions so that we can continually improve this valuable resource and please report any links that do not work.
Note that we have provided an
extensive search engine within the site that will enable you to easily find phone numbers, providers, addresses, maps, and driving directions for
hospitals, etc. and
(this will be temporarily non-functioning while the Internet web hosting
site is being moved and the database is being reconnected and configured).
ER and Hospitalized Care:
Local Care (ER and in-hospital care at
Frye and Catawba hospitals):
When our patients need to be seen in the emergency room, we are fortunate to have excellent ER physicians at both hospitals (at
Catawba) who provide excellent care.
Should it be necessary to transfer to a tertiary care unit, like Charlotte (Carolina's Medical Center - Levine Children's Hospital),
in Winstion-Salem (Brenner Children's Hospital),
and Pediatric Acute Care Specialists, Inc. will also coordinate the transfer process. Both Dr. Wellman and Dr. Berry have extensive experience in acute/intensive care of pediatric patients
and with pediatric transfer. The hospital care of our pediatric patients is covered nicely!
provide care for
newborns in the full-term nursery at
Catawba Medical Center, usually seeing these infants on morning or evening rounds depending on when your child is born.
As of October 2018, all 15 general pediatricians in the county stopped seeing patients at Frye.
After reviewing the charts, examining the newborns, and writing orders, he will be visiting new mothers in their postpartum rooms. Questions will be answered, instructions given, and follow-up visits will be arranged. If it is desired and appropriate, Dr. Millsaps, Dr. Hata, Dr. Rheinbolt, Dr. Colosimo,
or Dr. Elliott will perform a circumcision. Newborns will usually be
seen back in the Unifour Pediatric office 2 days after discharge from the hospital, or earlier if jaundice
or other problems develops.
NICU ("nursery special care unit" or "newborn intensive care
Should it be necessary to transfer your child
to the NICU, then their care will be transferred to the service of
Neonatology and Pediatric Acute Care Specialists, Inc. (board certified
neonatologists Dr. David Berry and Dr. Sam Wellman). They provide
If you wish to become "Web Portal
Enabled", CALL our Office Staff
"Healow" Mobile Smart Phone App (Apple or
computer Internet browser
access, or with the our mobile phone App.)
convenient access specifically to
Millsaps MD FAAP|
Board Certif. Pediatricians:
Fellows of the:
American Academy of Pediatrics
Sommer C. Clark,
Alexis Pagnatta, CPNP
Unifour Pediatrics is a physician-owned primary care pediatric practice established to provide quality comprehensive healthcare services to infants, children, adolescents & college-age youth.